Customer Care

Secure Shopping

We want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe. Once your order is shipped it is sent securely, insured from our door to yours.

If you would prefer to purchase certified diamonds and fine jewelry over the telephone, please contact one of our Diamond and Jewelry advisor. They will be happy to answer any questions you may have, and assist you in arranging for a bank wire transfer.

7-Day Return Policy

Every order is shipped free, guaranteed our returnable within 7 days, so you can be sure you made the right decision. If for any reason you are not satisfied you can return any item, without customization and in its original condition, within 7 days of the date of shipment for a refund or an exchange. It's that simple.

Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Arjav Star), or damaged in any way cannot be accepted for return. Customized jewelry items may not be returned. Returns with no Arjav Star return code, and packages that are improperly packaged or uninsured will be refused receipt.Arjav Starwill not be responsible for loss or damage of return shipments.

How To Prepare A Return

To return a diamond jewelry item to Arjav Star, follow our three-step process:

2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond/jewelry certificate and that certificate is not returned, you may be liable to pay INR 1000/ diamond carat as a replacement cost. For security reasons, do not write diamond4everyone anywhere on the outside of the box.

3. Insure Your Package. On your invoice, the price of the item you're returning is listed.

We recommend contacting a Arjav Star Jewelry advisor to receive assistance and suggested methods to return your purchase.

You must follow these instructions exactly; failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at arjavstar@gmail.com